tapypay Portal

Step-by-Step: How to Use tapypay

Get answers and explore new ways to use tapypay

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Everything You Need to Know About Tappypay for Your Business

What is tapypay?
tapypay is a Swiss payment solution that turns your Android smartphone or tablet into a card terminal. You can accept all major cards, TWINT and mobile wallets contactlessly – without any additional hardware. For added convenience, you can also use the tapypay terminal with integrated printer. The app is easy to use and you can view all transactions at any time in your online portal.

When using the GO model, you pay no setup or monthly fees. Transaction fees start at 0.80%, depending on the pricing model you choose. With the MAX subscription for CHF 9.90 per month, you benefit from even lower transaction fees.

tapypay can be presented on site. Please contact us (+41 58 329 31 80) to arrange an appointment.

Yes, you can change your plan between GO and MAX at any time. You can switch from GO to MAX or vice versa at any time.

The tapypay terminal can be connected via Wi-Fi and also works over 4G.

tapypay is ideal for restaurants, cafés, hairdressers, beauty salons, medical practices, retailers, and mobile service providers. Thanks to the SoftPOS solution, you can accept payments anywhere—whether in your store, salon, or on the go.

If you have any questions, you can reach our support team in Switzerland Monday through Friday between 7 a.m. and 10 p.m. and on weekends between 9 a.m. and 4 p.m. You can contact us by phone or email—you can find our contact details in the app or on our website.

The contract can be terminated at any time. For price plans with a monthly subscription fee (e.g., tapypay MAX), the notice period is one month.

Integration is free of charge. This applies to both the initial setup and any maintenance that may be required in the future.

Or any technical or operative questions?

Everything You Need to Know About Tappypay for Your Business
How do I install and activate tapypay?

Installing tapypay only takes a few minutes:

  • Download the tapypay app from the Google Play Store.
  • Log in with your registration details.
  • Follow the steps for identity verification – have your ID and bank details ready.
  • Once confirmed, you can immediately start accepting payments with your smartphone or terminal.

You need an Android device (managed by Google) with an NFC reader and an internet connection (via SIM or Wi-Fi). The minimum Android version is 8.0.

Yes, tapypay is fully certified by PCI, EMV, Visa, and MasterCard.

Basically, you don’t need a receipt printer, as tapypay has a digital receipt function. However, if you want to use a physical printer, this is possible. We currently support Sunmi and external Bluetooth-based Epson printers (TM-P80II and TM-M30III).

Yes, the tapypay concept is based on the principle that you can view all transactions and sales on the tapypay portal without restriction.

To reset your password, please click on “Forgot your password?”.

There are no restrictions. You can activate tapypay on any device.

Accepting payments is easy:

  1. Enter the amount in the app.
  2. Your customer holds their card or smartphone to the back of your device.
  3. For larger amounts, a PIN code may be required – this is entered by the customer directly on your device.
  4. Once the payment has been made, you can provide the receipt digitally or print it out if required.

Yes. If the amount to be paid exceeds the contactless limit of the card, the customer must enter the PIN code on the device.

Seamless payments in everyday life

How to make a refund with tapypay

In this video, you will learn how to process a refund

  • Open the transaction overview in the app.
  • Select the relevant transaction.
  • Tap on “Refund,” enter the amount, and confirm the action with your tapypay Master PIN code.
  • The amount will now be refunded and credited back to the customer's payment method. You will receive a confirmation directly in the app.

How to enable tip with tapypay

Here’s how to activate the tipping feature in tapypay
  • Open the online portal and go to the settings under 'Tips'.
  • Activate the tipping module and set either a fixed or percentage-based tip amount.
  • With the next transaction, the customer will be given the option to leave a tip. It’s an easy way to increase your revenue.

How to individualize your customer receipt

Creating customized receipts – here’s how it works

  • Log into the online portal and open the 'Receipt Header' settings.
  • Upload your logo and add your business details (e.g., address, phone number).
  • Save the settings – your customers will now receive personalized receipts via QR code or print.

How to handle the digital receipt

Providing digital receipts – here’s how

  • After the payment, a QR code will appear in the app.
  • Your customer scans the code and instantly receives the digital transaction receipt on their mobile device.
  • You can find all receipts in the transaction overview – ideal for accounting or customer inquiries.

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